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Emergency Member Relief & Assistance

COVID-19 Resources

Family Focus FCU has gathered this list of companies that may be able to help alleviate some of your financial hardships, including links to unemployment information, companies you can contact to ask for deferred payment (on utilities, insurance, credit cards, etc.) and local food distribution sites.

Unemployment – if laid off due to COVID-19, special 6 weeks of unemployment.                                   
Go online to and “Sign in” or “Create a user account”. To apply, allot about an hour of time and gather a variety of information including:

  • Your Social Security Number
  • Home mailing address, zip code and county you live in
  • Telephone number
  • Your email address
  • Driver’s license number or State ID card number
  • If you select direct deposit, your bank routing number and account number
  • The company names for all your employers from the past 18 months as they appear on your paycheck stubs or W-2 forms
  • Complete mailing addresses of employers, including ZIP code and the city in which the business is physically located
  • Your start and end dates with each employer, including month, day, and year
  • Your reason for leaving each employer (lack of work, voluntary quit, discharge, leave of absence)
  • Employment authorization number and expiration date (if a non-citizen)
  • If you served in the military the past 18 months, DD 214 Member #4 Form
  • If you worked for the federal government as a civilian employee in the last 18 months, Standard Form 8 or Standard Form 50. Also, compile your total wages earned with the federal employer in the last 18 months and indicate how you were paid (hourly, weekly, and monthly).

Unemployment in Nebraska Get paid for the first week (waived “waiting week”)

This change will make the first week of eligibility payable rather than an unpaid waiting week and will help all unemployment recipients get their payments sooner.

Workers needing to file for unemployment benefits can:

Go to and click on “Register” or “Sign in” to file online or call 402-458-2500.

Mortgage/Rent - Call Mortgage holder/landlord for possible options to delay or defer payments.

Gas &Water or Electricity - Call your energy provider to see what options are available

  • MUD – 402-554-6666
  • OPPD – 402-536-4131
  • Mid-American Energy – 1-888-427-5632
  • Black Hills Energy – 1-888-890-5554

Cable, Television, and Phone - Call your providers to ask about payment deferral or other options.

Auto Insurance - Call your insurance providers to ask about delayed payments.

Credit Cards and other creditors not being refinanced - If your credit union cannot refinance or loan enough money to make payments, call your creditors to see if they will defer payments, and ask what options they have available (waiver of late fees, lowering interest, etc.)

Student Loans - Call lender to see if you are eligible for deferred payments and/or no interest options.

Help with utilities, food or other essentials

Contact the Salvation Army:

  • Omaha – Call 402-898-6090

Food – Local Food Banks and/or School distributions

  • School Food Distribution and meals – Check with local school district for programs offered.
  • Omaha food distribution:

         Food Bank for the Heartland – Check links below for information & locations: 



  • The Salvation Army of Omaha: 

        Prepackaged food boxes – pickup at The Burrow Center, 6101 NW Radial Hwy, Omaha, NE                           Phone: 402-898-6090

  • Center for People in Need – Diaper and food assistance                                                                                      Call 476-4357

General Assistance

  • Department of Health and Human Services:
  • Nebraska Family Helpline: (888) 866-8660
  • Economic Assistance: (800) 383-4278
  • Medicaid Assistance: (855) 632-7633
  • Tools to help families plan for the pandemic & resources for financial preparedness (from the Department of Homeland Security website)                                                                                       

If you’ve been financially impacted by this pandemic, our team is prepared to discuss your options and help guide you through these uncertain times. Now, more than ever, we are here to support members like you. At Family Focus, just as our name suggests, we are family. We are here for each other through the good times and bad.

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