Helpful Information about COVID-19
At Family Focus FCU, the health, safety, and well-being of our members, families, and team is our top priority!
We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19), and Family Focus FCU is committed to being responsive to your needs as this situation evolves. We will continue to closely monitor and implement the current safety protocols from the CDC and our local government.
We are very fortunate to provide, and strongly encourage you to use, our electronic services and resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Family Focus FCU Mobile app at your convenience. From there, you can make payments, remote deposit checks, view transactions, check balances, find an ATM and more!
It’s easier and faster to manage your account digitally, especially since businesses, including financial institutions, may be operating shorthanded. This could lead to longer hold times on the phone and delays in service.
If you haven’t enrolled in home banking, it only takes a few minutes. Enroll now.
Below are a few things you can do to ensure you have access to your accounts before a possible disruption in normal banking services.
- Test your Home/Mobile Banking Usernames and Passwords Ensure you have access to your accounts via your phone and home computer. If you haven’t set up Home/Mobile Banking yet, now is a great time!
- Test your Credit and Debit Cards Many of us use our cards regularly, but some don’t. If you haven’t used your cards in a while, it might not be a bad idea to make sure they are working by using each card to make a purchase.
- Set up Remote Deposit Capture (RDC)
Family Focus offers RDC to members through our Mobile Banking app. With this service, you can take a photograph of your check and deposit it without ever bringing the physical check in. Because the coronavirus can live on surfaces, RDC might be an important service if you think you’ll be getting checks.
- Ensure you have ATM Access In a severe outbreak, even retail banking branches could be closed. You can ensure you have access to cash by validating your PIN on Debit Cards, and even Credit Cards as a last resort.