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Emergency Member Relief & Assistance

Family Focus FCU COVID-19 Update

The leaders of Family Focus Federal Credit Union continue to monitor the latest updates regarding the coronavirus disease (COVID-19). We want to reassure you that we’re here to help with any financial services you need during these difficult times. You can count on Family Focus to be there.

With that said, in accordance to CDC and the Nebraska governor’s recommendation, we have decided to take precautionary measures to reduce the exposure to COVID-19 by closing our branch office located inside the MUD Operating Center and limiting the lobby access to our the main office to scheduled appointments only. Our Drive-thru in the main office will remain open with normal business hours for most of your transactional needs.

Please be assured that even in the middle of this unprecedented pandemic, we are fully prepared and more than ready to service your every financial need without interruption. While we may not be as accessible to you face to face, we are fully ready to service you by phone or other remote/electronic means.

Access to your money

The safest and easiest way to access your money 24 hours a day during this outbreak is through our online banking services. If you do not have it on your mobile phone, now is a good time to download our app (search in app store for Family Focus Federal Credit Union) or sign up for online access on our website.

If you need to visit our main office during regular business hours, 8:00 a.m.-5:00 p.m. Monday, Tuesday, Thursday, and Friday or 9:00 a.m.-5:00 p.m. Wednesday, our dedicated team members stand ready to help with any needs. While our branch and our main office lobby are now closed or have limited in-person servicing, we encourage you to use the drive through or ATMs. To find a list of available ATMs, please click here. Be assured that our office is being fully sanitized, and we are following the latest public health protocols and directives to keep our team members and members safe.

If you feel you require an in-person visit with one of our team members, please give us a call at            (402)933-0233 or email us at to schedule an appointment (screening requirements apply).

Also, feel free to reach out to any of our rock star team members that are ready and waiting to assist you. Below is a list of the most frequently used phone numbers:

  • New Loan or Account (During office hours) Contact 402-933-0863
  • Existing Loan or Account (During office hours) Contact 531-222-2353
  • For Lost/Stolen VISA Card (24/7) Contact 1-800-369-4887
  • For Lost/Stolen Debit Card (24/7) Contact 1-800-791-2525

If you’ve been financially impacted by this pandemic, our team is prepared to discuss your options and help guide you through these uncertain times. Now, more than ever, we are here to support members like you. At Family Focus, just as our name suggests, we are family. We are here for each other through the good times and bad.


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